FAQ

Do I need to purchase tickets in advance or can I purchase walk up tickets?
Please purchase your tickets online in advance.  If you already purchased tickets and need to add people contact us at revtours@discovernewyork.com or 917.475.6839 and we will try to accommodate you.

What is your Refund Policy?
We have a 48-hour refund policy for tickets purchased directly from this web site. Please contact us no later than 48 hours before the start time of the tour at revtours@discovernewyork.com.  If you do not cancel your tour within this time frame you will be held responsible for the total amount of your tour.  A refund will be issued if we need to cancel a walking tour because of severe weather or a tour guide is ill and no substitute is available.

What is your Rescheduling Policy?
Tour tickets can be rescheduled with at least 48 hours before the tour start time at revtours@discovernewyork.com  with the following exceptions:

• In case of extreme weather in the forecast, we will contact you at the email address you provided when you booked to offer you rescheduling options.  Otherwise, we conduct our tours rain, snow or shine.
• If you’ve had a family emergency or an unforeseen trip date change, at our discretion, we will try to reschedule your tour reservations (depending on availability) or issue a credit voucher.  In such a scenario, please contact us right away at revtours@discovernewyork.com.
• If we have to cancel a tour.

Do you cancel your walking tours in the rain or snow?
All of our walking tours take place rain, snow or shine. We can still show you the sights of the tour—just bring an umbrella and dress appropriately. However, in cases of inclement weather (i.e. storm with high winds, severe tropical storm, blizzard, etc.) we do reserve the right to cancel a tour. In these instances, we will notify you via the email provided at purchase and offer refunds and rescheduling options.

Are there group size minimums and maximums?
We like to limit tours to approximately 15 adults to keep it intimate (and so we don’t need to carry fluorescent flags or bullhorns).  As for minimums, we reserve the right to cancel a public tour if a minimum of 6 participants is not reached.  In these cases, we will offer customers the option to reschedule.  If there are no rescheduling options, we will offer full refunds for the tickets.

If I miss the walking tour I purchased, can I just show up for another one?
No, your ticket is only valid for the tour you selected at time of purchase (both date and time specific). This allows us to reserve your spot.

I live in New York.  Will I enjoy the tours?
We’re proud to say that many of our participants have lived in New York for many years or were born in New York and are surprised to find how much they learn about neighborhoods they’ve passed through many times.

Do you offer private tours?
Yes, we offer tours customized for your group or occasion.  Private tours are a great way to see exactly what interests you or your group and at the most convenient day and time.  Fill out the form on the contact page and provide as much information as possible or call us at 917.475.6839.

Is the tour suitable for children?
We recommend our tours for children ages 10 and older.  Please also consider a private tour if you would like a tour specially tailored for children.

How much will we walk and is it strenuous?
Our walking tours are not very strenuous and move at a moderate pace.  There will be stairs in some locations.  As for distance, we’ll cover about 1-3 miles on a 3 hour tour.

What clothing should I wear?
You should definitely wear shoes comfortable for walking on the city streets.  Check the forecast and wear suitable clothing for the weather.

Will there be a restroom stop?
Yes, there is a restroom stop on tours over 2.5 hours.

Are gratuities included in the walking tour price?  Gratuities are not part of the tour fee, but if you enjoyed your time on the tour, gratuities are very much appreciated.

Where do we meet for the tour?
We will email you a confirmation and the precise meeting location right after you have purchased your tour.  If you don’t see the confirmation please check your email spam folder/filter if you haven’t received the confirmation email within 15 minutes after your purchase.

What do I do if I am late?
The tour starts promptly at the designated time, so please arrive 10 minutes early.  It is very difficult to catch up with the group once it departs the meeting location.  If you don’t find us, we will provide you with a contact number in the confirmation email. We will TRY to assist you in finding the tour group but we cannot guarantee it.

Do I need to show a ticket at the start of the tour?
Yes, please either print the confirmation email or show the email on your mobile device to your tour leader.

Can I purchase a gift certificate?
Yes, tour gift certificates are available and can be purchased using the “Book Your Tour!” link.

Is my email address required to purchase tickets?
Yes, we require a valid email address to send you a purchase confirmation, instructions on where to meet at the beginning of the tour and alerts if there are any changes to the tour (i.e. cancellation because of weather, etc.).  As per our privacy policy we will not sell or rent your email to third parties.

Is there a contact number or email address to contact you with any questions?
You can email us at revtours@discovernewyork.com or call/text us at 917.475.6839.